Processing times vary depending on the travel document you apply for. Most requests are delivered in 24 to 72 hours after submission, unless the issuing authority needs more time. We'll let you know what to expect when you send in your application.

Yes, we send all visa and travel document approvals via email in a PDF document. Remember to print the confirmation ready for your trip if required.

We use SSL encryption, secure servers, and strict privacy protocols to protect your personal information. ETA Card never shares your data with third parties.

You're eligible for a refund of your processing fee if your application is rejected for any reason. Simply get in touch with Customer Support to request it.

Our service fee varies depending on the type of travel document you're applying for and any extra services you select. We accept payment from all major credit and debit cards, including American Express, JCB, Maestro, Mastercard, Union Pay, and Visa.

We offer visa and travel document processing for destinations all over the world. We regularly update the products we offer in line with the latest developments in international entry requirements.

Yes, we offer optional Priority Processing for faster turnaround times with many of our travel documents. Check the details on our product pages to see what's available. To opt in, simply select the box at checkout.

All applications made with us are covered by our denial protection policy. If your application is rejected, you're eligible for a refund, whatever the reason for the denial.